Shipping Policy
Shipping Information
At Mister Superfoods, we are committed to delivering your order as quickly and efficiently as possible. We proudly ship across Europe and work hard to ensure every order arrives safely and on time.
Order Processing
All orders are processed within 1–2 business days.
Orders placed before 17:00 are typically shipped on the same business day. Orders placed after this time, on weekends, or during public holidays will be processed on the next business day.
During busy periods, promotions, or seasonal demand, processing times may be slightly extended.
Delivery Times
Estimated delivery times vary depending on your location.
Belgium
Netherlands
Germany
France
Other European Countries
Please note that delivery times are estimates and may vary due to courier delays, customs procedures, weather conditions, or other circumstances beyond our control.
Shipping Costs
Free Shipping
We offer free shipping on all orders over €50.
Standard Shipping
For orders below the free shipping threshold, shipping costs are calculated automatically during checkout based on your location and order details.
All applicable shipping charges will be displayed before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking details may take some time to become active after the shipment has been processed by the courier.
You can use the tracking number provided to monitor the progress of your delivery.
Delivery Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your delivery address before submitting your order.
Mister Superfoods cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Failed Deliveries
If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect the parcel from a designated pickup location, additional shipping charges may apply for reshipment.
In some cases, the courier may return the package to us before a replacement shipment can be arranged.
Delayed Deliveries
While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
We appreciate your patience should any unexpected delays arise.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please notify us as soon as possible.
We will work with the shipping carrier to investigate the issue and help find an appropriate resolution.
To assist with damaged shipment claims, customers may be asked to provide photographs of the packaging and products received.
International Deliveries
We currently ship throughout Europe.
Delivery times and shipping availability may vary depending on the destination country.
Customers are responsible for complying with any local regulations that may apply to imported products.
Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding shipping, delivery times, tracking information, or your order, please visit our Contact page and our team will be happy to assist you.
